Introducing the Customer Behavior Rating System:
In today’s hospitality landscape, reviews can make or break a business. Unfortunately, many hospitality owners and managers have faced the frustration of dealing with unfair reviews, false accusations, or feedback from individuals who never even visited their establishments. These unwarranted criticisms can tarnish reputations built on years of dedication and hard work. At CBRS Agency, we believe hospitality businesses should have a voice, too. That’s why we’ve created the Customer Behavior Rating System (CBRS)—a platform exclusively designed for hospitality businesses to evaluate and share customer behavior through a fair and reliable rating system.What is CBRS?
CBRS is an innovative service where hotels, resorts, restaurants, and other hospitality businesses can review and rate the behavior of their guests. This closed and secure system is only accessible to verified hospitality businesses, ensuring an honest and professional environment for peer-to-peer information sharing.How It Works
- Guest Behavior Evaluation: Businesses can rate guests based on their behavior during their visit—factors like respect for property, adherence to rules, and overall cooperation.
- Verified Entries: All reviews are verified to ensure they come from legitimate hospitality businesses, eliminating the risk of fraudulent claims.
- Shared Insight: Businesses can view aggregated ratings and feedback to gain insights into potential guests before booking, enabling more informed decisions.
State-of-the-Art Face Recognition Technology
To enhance the accuracy and personalization of the guest experience, CBRS utilizes advanced face recognition technology. This allows businesses to scan visitors’ faces upon arrival and instantly retrieve their previous ratings and behaviors from past stays. This seamless integration ensures a smooth check-in experience. It provides valuable insights into how returning guests have engaged with your establishment in the past, helping to make informed decisions and promote a better overall environment.Why CBRS Matters
- Fair Practices for All: Just as customers have platforms to share their experiences, hospitality businesses deserve the same opportunity to provide feedback on their customers’ conduct.
- Protecting Your Business: By accessing customer ratings, you can safeguard your property and staff from repeat offenders who may have caused issues at other establishments.
- Building a Professional Network: CBRS fosters a community of responsible hospitality businesses committed to maintaining high standards and ensuring mutual respect between businesses and guests.
Benefits to Your Business
- Reduce Risk: Avoid problematic guests and reduce potential disputes or damages.
- Save Time: Gain access to guest behavior information before making booking decisions.
- Enhance Guest Accountability: Encourage better customer behavior with the knowledge that their actions are being evaluated professionally.